My Account  |  0 item(s)    View Cart

Terms and Conditions

Cancellations...

Products: If you wish to cancel an order, then you can do so by emailing info@vocalprocess.co.uk prior to the items being dispatched. After this time, we may have already packaged your order and made arrangements for it to be sent out to you. If this is the case then we cannot always stop the order from being sent and you will have to return it to us once it has been delivered. Please see 'How to return an item'.

Course reservations: If you wish to cancel a reservation for a place on a course please see the terms and conditions of sale for courses and contact Vocal Process Limited direct by emailing info@vocalprocess.co.uk.

Further information can be found in the terms and conditions of sale for products, sale for courses, and our returns policy below


Terms and Conditions of Sale (Courses)...

This section deals with the terms and conditions relating to the online sale of services provided by Vocal Process Limited to you.

From time to time Vocal Process Limited may advertise services for sale by third parties and other businesses on this website. Whilst Vocal Process Limited try to ensure that any third party offering services for sale through this website have the same level of service as offered by us, you will be bound by any third party’s terms and conditions should you choose to purchase their service.

Vocal Process Limited sells services to you subject to the terms and conditions set out on this page.

1. Terms and Conditions

1.1 By using this website to apply for a place on a course you agree to be legally bound with the relevant terms and conditions.

1.2 Using this website to apply for place on a course confirms that you have fully read and agree to be bound by these terms and conditions and to the exclusion of any customers terms and conditions.

1.3 When you place apply for a place on a course from this website, we will send you an email confirming receipt of your application and containing the details of your application.

1.4 Your application represents an offer to us to purchase a place on a course which is accepted by us when we send
e-mail confirmation to you that we have confirmed your place on a course (the ‘Confirmation Email’). That acceptance will be complete at the time we send the Confirmation Email to you.

1.4.1 Any places on other courses on the same order which we have not confirmed in a Confirmation Email to have confirmed your place do not form part of that contract.

1.4.2 Any products on the same order which we have not confirmed in a Confirmation Email to have been dispatched do not form part of that contract.

2. Consumer’s Right to Cancel

2.1 Customers in the European Union are entitled to a statutory cooling-off period of seven business days. This is where the Consumer is a consumer within the meaning of the Consumer Protection (Distance Selling) Regulations 2000, the Consumer may cancel the booking at any time up to the end of the seventh working day (Monday to Friday) from the date on which the Customer receives the Confirmation Email.

2.1.1 Vocal Process Limited will make a full refund of any course fees already paid provided notice is sent in writing during this period to:

Vocal Process Limited
10 West Wall

Presteigne

LD8 2BY
UK

2.2 In all other cases refunds for cancellations will be as set out in section 11 below.

3. Order Placement

3.1 Order placement is strictly on these terms and conditions. Any order on the Customer’s terms and conditions is only accepted by way of convenience.

4. Pricing and Availability

4.1 The website lists services and courses for sale but this listing is not indication of current availability. Courses may become fully booked or withdrawn at any time.

4.2 As we process your order, we will inform you by email if any service you order turn out to be unavailable.

4.3 In the event of a course being mispriced it is our policy that if a course’s correct price is lower than our stated price, we will charge the lower amount. If a course’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

5. Liability

5.1 Vocal Process Limited do not exclude or limit in any way liability created by themselves or their employees or agents for death or personal injury, which is unlawful to exclude or limit.

5.2 The liability of Vocal Process Limited for other acts or defaults whether by themselves, their employees or, agents whether in contract, tort (including negligence) misrepresentation (unless fraudulent) or other legal liability is limited to:

5.2.1 For physical loss or damage to property: the amount per claim which Vocal Process Limited is insured for under its public liability policy(s)

5.2.2 For all other liability: the amount of the course fee paid.

5.3 Under no circumstances whatsoever shall any liability accrue for:

5.3.1 Any loss of profits or revenue, loss of goodwill or third parties liability or

5.3.2 Consequential loss

5.4 Where the Customer is a consumer within the meaning of the Sale of Goods Act 1979 or the Supply of Goods and Services Act 1982 then nothing in these conditions shall be taken as depriving him of any rights thereunder which it is unlawful to exclude.

6. Language

6.1 All courses assume that attendees have a good command of the English language.

7. Copyright

7.1 All materials supplied by Vocal Process Limited are the copyright or other intellectual property of Vocal Process Limited respectively and/or third parties as the case maybe.

7.1.1 Reproduction of any kind is not permitted without the express written consent of Limited and/or third parties as the case maybe.

8. Non-attendance

8.1 If an attendee fails to attend for any reason then the full course fee remains payable.

9. Law and Courts

9.1 English Law governs the control and the English courts shall have a non-exclusive jurisdiction.

10. Third Party Rights

10.1 No third party is intended to acquire rights under the Contract (Rights of Third Parties) Act 1999.

11. Cancellation

11.1 In the event of the Customer cancelling then the course fee shall be refunded as follows:

Period of Cancellation before commencement of the course
Extent of Refund



more than 28 working days Full


between 21 and 28 working days 80%


between 15 and 20 working days 50%


between 7 and 14 working days 30%


less than 7 working days Nil

11.2 If for any reason Vocal Process Limited cancels the course then the course fee shall be refunded in full and no further liability shall attach to Vocal Process Limited in respect of such cancellation.

11.3 Vocal Process Limited will use all reasonable efforts to provide the course on the agreed date. If for any reason Vocal Process Limited needs to change this due to circumstances beyond its reasonable control such as, but not limited to, unavailability of course tutors due to illness, inclement weather, strikes, transport difficulties, then Vocal Process Limited shall endeavour to re-arrange the course. The provision shall not prejudice the Customer’s right to cancel the booking and be refunded the fees in full and no further liability shall attach to Vocal Process Limited in respect of such cancellation.

12. Interpretation

12.1 Words denoting the singular number shall include the plural number and vice versa and words denoting the masculine gender shall include the feminine gender and vice versa.

12.2 Any reference to any statute and/or regulation shall be deemed to include a reference to all and every statutory amendment modification re-enactment and extension in force on or after the date of the Agreement.

13. Other Businesses

13.1 Vocal Process Limited is not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of other businesses or individuals, or the content of their websites.

13.2 Vocal Process Limited do not assume any responsibility or liability for the actions, products, content and services of any of these and any other third-parties.

13.3 You can tell when a third-party is involved in your transactions, and we may share customer information related to those transactions with that third-party. It is your responsibility to carefully review their privacy statements and other conditions of use.

14. Electronic Communications

14.1 When you visit the website or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. Alteration of Service or Amendments to the Conditions

15.1 Vocal Process Limited reserve the right to make changes to this website, their policies, and these Terms and Conditions of Sale at any time.

15.2 You will be subject to the policies and Terms and Conditions of Sale in force at the time of using the website to place your order for services from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).

16. Complaints and Feedback

16.1 If you have any complaints about any aspect of the website, if you have any questions, or would otherwise like to provide any other feedback, then you can contact us by visiting www.vocalprocess.co.uk/contact-us, alternatively write to the address below. Any feedback or comments relating to courses and educational matters will be forwarded to and dealt with by Vocal Process Limited:

Vocal Process Limited
10 West Wall
Presteigne
LD8 2BY
UK



Terms and Conditions of Sale (Products)...

This section deals with terms and conditions relating to the online sale of products provided by Vocal Process Limited to you.

From time to time Vocal Process Limited may advertise products for sale by third parties and other businesses on this website. Whilst Vocal Process Limited try to ensure that any third party offering products for sale through this website have the same level of service as offered by us, you will be bound by any third party’s terms and conditions should you choose to purchase their products. For more information see section 6 below.

Vocal Process Limited sell products to you subject to the terms and conditions set out on this page.

1. Terms and Conditions

1.1 By using this website to order a product you agree to be legally bound with the relevant terms and condition.

1.2 By using this website to order a product confirms that you have fully read and agree to be bound by these terms and conditions and to the exclusion of any customers terms and conditions.

1.3 When you place an order to purchase a product from this website, we will send you an email confirming receipt of your order and containing the details of your order.

1.4 Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we have dispatched that product to you (the ‘Confirmation Email’). That acceptance will be complete at the time we send the Confirmation Email to you.

1.4.1 Any products on the same order which we have not confirmed in a Confirmation Email to have been dispatched do not form part of that contract.

1.4.2 Any places on other courses on the same order which we have not confirmed in a Confirmation Email to have confirmed your place do not form part of that contract.

2. Consumer’s Right to Cancel

2.1 Customers in the European Union are entitled to a statutory cooling-off period of seven business days. This is where the Consumer is a consumer within the meaning of the Consumer Protection (Distance Selling) Regulations 2000, the Consumer may cancel the order at any time up to the end of the seventh working day (Monday to Friday) from the date on which the Customer receives the Confirmation Email.

2.1.1 Vocal Process Limited will make a full refund of any course fees already paid provided notice is sent in writing during this period to:

Vocal Process Limited
Alder Hollow
10 West Wall
Presteigne
LD8 2BY
UK

2.2 In all other cases refunds for returns and cancellations will be as set out in section 13 below. Also see the Returns Policy.

3. Order Placement

3.1 Order placement is strictly on these terms and conditions. Any order on the Customer’s terms and conditions is only accepted by way of convenience.

4. Pricing and Availability

4.1 Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such.

4.2 As we process your order, we will inform you by email if any products you order turn out to be unavailable.

4.3 In the event of a product being mispriced it is our policy that if a product’s correct price is lower than our stated price, we will charge the lower amount. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

5. Liability

5.1 Vocal Process Limited does not exclude or limit in any way liability created by itself or its employees or agents for death or personal injury, which is unlawful to exclude or limit.

5.2 Vocal Process Limited's liability for other acts or defaults whether by itself, its employees or, agents whether in contract, tort (including negligence) misrepresentation (unless fraudulent) or other legal liability is limited to:

5.2.1 For physical loss or damage to property: the amount per claim which Vocal Process Limited is insured for under its public liability policy(s)

5.2.2 For all other liability: the amount of the course fee paid.

5.3 Under no circumstances whatsoever shall any liability accrue for:

5.3.1 Any loss of profits or revenue, loss of goodwill or third parties liability or

5.3.2 Consequential loss

5.4 Where the Customer is a consumer within the meaning of the Sale of Goods Act 1979 or the Supply of Goods and Services Act 1982 then nothing in these conditions shall be taken as depriving him of any rights thereunder which it is unlawful to exclude.

6. Customs

6.1 When ordering goods from the website for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination.

6.2 Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

6.3 Please note that when ordering from the website you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

6.4 Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

7. Health & Safety Disclaimer

7.1 By purchasing any product from the website you acknowledge that you have read and understood the Health & Safety Disclaimer

8. Other Businesses

8.1 Vocal Process Limited is not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of other businesses or individuals, or the content of their websites.

8.2 Vocal Process Limited do not assume any responsibility or liability for the actions, products, content and services of any of these and any other third-parties.

8.3 You can tell when a third-party is involved in your transactions, and we may share customer information related to those transactions with that third-party. It is your responsibility to carefully review their privacy statements and other conditions of use.

9. Electronic Communications

9.1 When you visit the website or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

10. Losses

10.1 Vocal Process Limited will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed.

10.2 Vocal Process Limited will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed.

10.3 Vocal Process Limited does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

11. Law and Courts

11.1 English Law governs the control and the English courts shall have a non-exclusive jurisdiction.

12. Third Party Rights

12.1 No third party is intended to acquire rights under the Contract (Rights of Third Parties) Act 1999.

13. Returns and Cancellations

13.1 Please review our Returns Policy, which applies to products purchased from us.

13.2 In addition to your 30-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided in the order confirmation email and in the Returns Policy.

14. Interpretation

14.1 Words denoting the singular number shall include the plural number and vice versa and words denoting the masculine gender shall include the feminine gender and vice versa.

14.2 Any reference to any statute and/or regulation shall be deemed to include a reference to all and every statutory amendment modification re-enactment and extension in force on or after the date of the Agreement.

15. Alteration of Service or Amendments to the Conditions

15.1 Vocal Process Limited reserve the right to make changes to our website, policies, and these Terms and Conditions of Sale at any time.

15.2 You will be subject to the policies and Terms and Conditions of Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).

16. Complaints and Feedback

16.1 If You have any complaints about any aspect of the website or if you have any questions or would otherwise like to provide any other feedback, then you can contact us by visiting www.vocalprocess.co.uk/contact-us, alternatively you can write to us at:

Vocal Process Limited
Alder Hollow
10 West Wall
Presteigne
LD8 2BY
UK



Returns policy...

This page describes how we calculate refunds. Our refunds policy does not affect your statutory rights. See Terms and Conditions of Sale for Courses for information refund relating to the sale of courses and services.

Some notes about refunds: When you send your item back to us, we will process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.

Please note that we cannot generate refunds for items purchased from third-party sellers.

We will refund the value of the item returned and the original delivery charges, providing goods are in perfect condition. Please return goods within thirty days of receiving the item in the original delivery packaging.

Any refund will be credited to the same credit card you used to make the purchase.

How Refunds Are Calculated: If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we will reimburse your costs in returning it to us.

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see your statutory rights.

Please note that digital products including (but not limited to) digital downloads, CDs and DVDs are exempt from the Distance Selling Regulations and the seven working day cooling-off period, and are not refundable.

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

Where you are returning an item that was part of a larger order, we will refund the items normal postage charge. See our delivery rates for more information on postage charges.
Where you are returning an entire order, we will refund the total delivery charge that you incurred. See our delivery rates for more information on postage charges.

We will refund only standard (Airmail) postage charges for items delivered outside the UK.

We will not refund the cost of delivery and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is damaged or defective.

Where you are withdrawing from your purchase between seven and thirty days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost delivery or other services provided to you in connection with your purchase.

Refunds for Orders Sent To Outside the European Union:
Outside the European Union we will be happy to replace or exchange an item because of an error on our part or because it is damaged or defective provided it is returned to us, with the original packaging, within thirty days of receiving the item. Please note that it is not possible to give refunds to non-European Union customers. Please check product descriptions carefully before confirming your order.

For further instructions and help please visit the dedicated help pages on http://www.vocalprocess.co.uk/helpandFAQ_1.htm


Health and Safety Disclaimer...

Materials appearing in this website are intended for general information only and are not intended to be a substitute for professional or structured training. People’s voices and physical characteristics are different and training without risk should only be undertaken with professional tuition or as part of a structured course. IMPROPER TRAINING CAN LEAD TO VOCAL DAMAGE. Vocal Process Limited advise seeking appropriate professional advice before using our products. No liability shall attach for any use in respect of such materials.